ServiceNow CEO Bill McDermott projects that over $7.4 Trillion will be spent on digital transformation of business operations by 2023;
Gartner believes that robotic process automation (RPA) will evolve to include use of artificial intelligence and machine learning (AI/ML) to drive Hyperautomation in enterprises;
Enterprises are facing tremendous challenges in facing Covid19 challenges from disruption of business on the demand side to operational challenges of their workforce working from home accelerating the trends for digital transformation and automation.
Enterprises have been leveraging automation through robotic process automation to automate simpler and repetitive tasks. And they have been looking to use artificial intelligence and machine learning to drive intelligence in various functional areas. The trend has been to go deeper with the business process automation than what RPA provides with more complex workflows and use artificial intelligence and machine learning.
Hyperautomation enables this by combining the process flows and data between multiple applications with the decision making capabilities of artificial intelligence and machine learning. Smart bots are making the simpler decisions that humans are delegating to the bots to drive enhanced customer experience.
Hyperautomation opportunities extend across enterprise functions from IT Operations to Sales and Marketing, Finance and HR. Enterprise architecture will rapidly evolve to include the smart bots layer with hyperautomation capabilities to provide agility across multiple applications within the function and across multiple functions.
Botprise smartbots currently focus on the IT Operations space with solving the IT helpdesk tickets from ITSM tools like ServiceNow with integrations into monitoring tools, cloud providers and collaboration tools like Slack to provide agility to the processes. Our customers are realizing over 50% savings in costs and 90%+ time savings through the Hyperautomation.
Get in touch with us at firstname.lastname@example.org to get insights on how you can leverage Hyperautomation for your company!