HyperAutomation Platform for IT Operations
Enabling agile enterprise in Hyper Automation using smart bots with advanced AI and workflow automation
Make IT dynamic and solve tickets as they arise with AI/ML
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Capabilities
Smart bots learn IT operational issues and apply the right workflows to resolve them including involving human in the loop as needed for information and decisions
Operational teams can easily design their workflows with Botprise workflow canvas to build complex workflows avoiding all the manual scripts they use for different situations
Botprise AI driven automation helps enterprises automate repetitive business processes at scale both on-premise and in the cloud
Continuously monitor, analyze and optimize smart bots performance through analytics that deliver key KPI’s on performance
Botprise smart bots read ticket information and other data to understand the intent to take the appropriate remediation to resolve the issue or updating the user with additional information to solve the issue quickly.
Botprise platform is integrated with ITSM (eg: ServiceNow), Monitoring systems (eg: OpMonitor, Cloudwatch), collaboration (eg:Slack) with an open integration framework to seamlessly integrate with all your on-premises/cloud infrastructure and applications. 100+ integrations are coming soon!BOTPRISE ENTERPRISE DEVELOPERS
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Use Cases
Proactively Enhance Customer Experience
Protect and enhance customer experience with AI/ML as smartbots continuously analyze data from users to take remedial actions.
A large global company has distributed workforce and applications that customers use. IT operations team faces challenges in making sure that all applications and infrastructure /cloud are functioning properly and efficiently. In order to exceed customer experience and proactively identify issues, they use Botprise to collect data from various sources and AI/ML to proactively identify user experience issues and potentially resolve them automatically. Global IT Operations teams are updated automatically and ITSM is updated with any identification of anomalies in user experience.
Automate Root Cause Analysis
Smartbots automatically analyze change data from your CI/CD, change tools and matches with monitoring alerts to kick-off remediation actions to react instantly to incidents and outages.
A global manufacturing company has multiple monitoring systems that monitor infrastructure, cloud, applications, etc. and it is challenging to identify root causes when an incident or outage occurs. They use Botprise to analyze data from the various sources, identify cross domain dependencies and take remedial action to prevent outages.
Automatic Resolution of IT Tickets
Increase your IT operational agility and customer response by resolving tickets automatically and updating ITSM systems like ServiceNow with resolutions. A large global conglomerate customer receives over ten thousand tickets in their ServiceNow ticketing system every day and IT Operations teams struggle to cope with effectively resolving them.
Lot of these tickets are repetitive or false alerts and these keep the teams from doing more critical transformational work. They use Botprise to simplify the ticket resolutions and automate the workflows. Botprise resolves 80% of their IT Operations tickets automatically.
Cloud Security Bot
For businesses that are making use of the cloud today or making the transition to the cloud, robust cloud security is imperative. Whether you have a small or large scale cloud deployment, there is no denying the fact that security threats are constantly evolving and becoming more sophisticated.
A global food company has cloud deployments but is running security assessments manually using their internal resources. With Botprise’s security Smartbot discovery of cloud assets, security assessment runs and reporting is now fully automated and can even more frequently without consuming valuable resource’s time. What’s more is that the Smartbots are able to inform the SecurityOps of the security gaps identified and re-run assessments when fixes to previous non-compliances are performed, thereby ensuring that the cloud infrastructure is secure and compliant at all times.
PCI Compliance Bot
Botprise’s compliance bots come equipped to run compliance assessments with over 200 rules to assess you cloud’s PCI compliance effectiveness. What's more, you can even write out custom rules as automation units and integrate them into your assessment runs. These bots can be activated either manually or at the instance a change is performed on your cloud infrastructure. The bots can continuously monitor your cloud infrastructure and detect policy violations on the run. Consequent to a violation identification the bot can push a notifications via email, slack, tools like ITSM or SIEM. With Botprise’s smart workflow builder, organizations are able to build out remediation and automatic response workflows and integrate them into the policy violation identification cycle to bring compliance back quickly and effectively.
CMDB Bot
Botprise’s CMDB automation capabilities are meant to address four key areas that bring CMDB to a desired state:
- Work with multiple data sources and discover tools to provide consistently accurate and reliable datafeeds to CMDB
- Reduce the costs of CMDB maintenance and the errors that are brought in by manual updation.
- Achieve accurate discovery in dynamically changing environments like cloud, containers and virtual environments
- Automate the way in which CMDB is updated and at the same time call out for human expertise or responses before changes are committed or for approvals.
SRE Bot
Botprise bots come into action when a new build gets deployed and is able to automatically execute test scripts, evaluate SLIs against SLOs, use AI/ML techniques to compare performance with previous successful releases and predict whether a build can be considered production ready or no. Other SRE areas in which our bots can be used include availability & performance monitoring, incident Response, toil Reduction, alert fatigue reduction, SLO & error budget tracking.
Service Desk Bot
Botprise’s solution can work across areas such as service request fulfillment, intelligent routing of issues, fault fixes, user engagement/feedback, etc. With its capability to integrate with todays well know ITSM tools, communication channels, self-service portals and its ability to retrofit into custom tools, the Botprise service desk bot solution is able to keep the user informed from start to stop of the lifecycle of the request, keep working day-in-and-out, resolve issues at pace and handle volumes effortlessly. The solution offers off-the-shelf bots that are capable of resolving the most common service desk requests one faces today and these can be effortlessly process fit/modified to make it best suited for your environment. So be it password reset, enable or disabling users, solving vpn issues, clearing up disk space or anything else, Botprise has the solution for you.
Testimonials
Understanding complex IT issues and ability to solve them is critical for our digital transformation efforts and Botprise has the right vision to power our efforts
Head of Infrastructure,
Global Banking Company
Our teams get inundated with a lot of issues which are customer experience critical and a AI driven approach like Botprise would go a long way in making our customers delighted
Head of IT,
Fortune 500 Retailer
As a global brand we face tremendous challenge in keeping all our business processes and the technology footprint supporting it running effectively and Botprise with it’s AI driven approach can help us achieve superior customer experience
Head of IT,
Fortune 500 Beverage Company
Enterprises need to be more responsive to fast changing business needs and Botprise provides the right platform and solution to solve IT issues quickly and sometime before they arise
President,
Large MSP
About Us
Empowering Great Operations Teams
Agile enterprises in today’s digital world are powered by great Operations teams. But the Ops teams struggle with outdated software systems to drive their automation vision. Botprise was born in 2019 to empower their automation aspirations with modern software using AI/ML and with no-code/low code.
Kishan Bulusu
Founder & CEO
Kishan Bulusu is the Founder and CEO of Botprise with more than 20 years of leadership experience at both startup and established companies. He has been in the forefront of using AI and automation for value transformation of enterprises and is excited to lead the Botprise team on this journey with our customers and partners.
Oksana Riabichko
Head of Operations
Oksana is highly driven Head of Operations with extensive experience in Management including Business Strategy, Operations and Consulting. Have proven hands-on record of solving technical, management and strategic issues. An excellent and extremely personable communicator proficient at tailoring information to meet the needs of the customer.
Brian Brucken
Chief Revenue Officer
Brian Brucken is the Chief Revenue Officer with more than 20 years of sales leadership experience at both start-up and Fortune 500 companies. Brian is responsible for all revenue-generation strategy and execution worldwide. During his career, he has delivered exceptional revenue performance by demonstrating the ability to focus on customer success and desired outcomes.
Sushil Abraham
Head of Products
Sushil comes with a rich history of working in the information technology, telecom and services industry. He is a strong consulting professional who has worked in various positions that include customer service, network operations and engineering for over 20 years. Over the years he has been instrumental in driving successful technology integrations, product development, large account transitions and leading engineering divisions.
Sugesh D
Head of Customer Success
Sugesh D. has a proven track record of over 20 years in the areas of consulting, designing, and delivering state-of-the-art solutions for carrier and enterprise clients. His global experience drives Botprise to deliver a product-led approach with exceptional solutions and features that optimize growth and innovation. He is an active sports enthusiast with an objective to explore the world and gain valuable experiences through his travel.
Vinod Kumar
Engineering Lead
Vinod brings a good balance between technical elegance and operational efficiency. Prior to joining Botprise, he worked for many large enterprises where he was responsible for crafting the long-term technology roadmap and vision for their software solutions. He is currently focused on building AI based scalable cloud solutions. He holds a master's degree in Computer Applications from National Institute of Technology.
Giovanni Paliska
Advisor
Giovanni Paliska brings 30 years of sales, business development, and go to market experience in the IT infrastructure and data management space. Most recently, Giovanni was SVP of Business Development and Strategy at Hedvig, a software define storage company acquired by Commvault. Prior to Hedvig, he served as CRO for CloudVeloz, acquired by VMware. He also served as President of Sanovi Technologies, Head of OEM Sales and Global Alliances at Attivio and co-founder and CEO of Arkivio. Giovanni holds a BSEE from the Polytechnic Institute of Milan, Italy.
Fleming Shi
Advisor
As a strategic advisor for Botprise, Fleming Shi brings over 25 years of IT industry experience, specializing in systems, networking, and cybersecurity products. Currently, Fleming is serving the role of Chief Technology Officer at Barracuda Networks, where he drives technology innovation and product development in protecting hundreds of thousands of customers. Fleming has advised multiple start-ups and entrepreneurs with successful exits, from defining company mission, product vision to building development teams and deliver market-leading solutions.
Manish Gupta
Advisor
Manish is an experienced contemporary enterprise Digital and IT leader who has 25+ yrs. of learnings with some marquee logos – Unilever Plc., Accenture, PepsiCo, and Diageo. He has worked across technology domains, industries, geographies and thus different archetypes, cultures and delivered impactful outcomes towards business growth, profitability, and reputation. He has led large teams, managed scale transformations, and been a member of senior leadership teams, influencing and engaging extensively with boards and external stakeholders. Manish Is also actively involved in advising multiple start-ups at different stages of their evolution.
Ranjan Guha
Advisor
Ranjan is an accomplished strategic leader with deep, rich experience and a strong focus on the digital transformation. He has a proven track record of driving exponential growth. Ranjan has strong experience and success in setting up and running sales operations, marketing/branding, defining go to market strategies etc. for both services and product companies internationally. Ranjan currently is the President of the American operations of Interra IT. He has created and implemented the business/technology strategy that has lead Interra IT to a leadership position in its chosen segments of digital transformation/marketing and supply chain optimization.
Abe Smith
Advisor
Abe Smith is a results-driven Senior Executive, IT Professional, and Advisor with more than 25 years of success across the information services, internet. His broad areas of expertise include vulnerability assessment, security infrastructure, risk mitigation, and IT security solutions implementation. Abe held a leadership position as the Director, Enterprise Security for Equinix where he spearheaded multimillion projects in information security solutions, handling purchasing, installations, configuration, and deployments.
Partners
Datadog
Technology Partner
With Botprise integration, information from Datadog is ingested, processes can be modeled with Botprise’s workflow automation and actions of people running IT Operations can be automated, making Botprise and Datadog a very compelling combination. With the Datadog - Botprise integration, a new landscape to deliver extended capabilities to IT operations is well underway.
Project Remedies
Reseller Partner
With a proven record helping large organizations improve IT performance by automating processes, Project Remedies will work in collaboration with Botprise to further enhance implementation of smartbots, automation services and experience. Project Remedies works closely with leading Federal, State and Local government agencies and with Fortune 500 companies.
AppDynamics
Technology Partner
Botprise ingests monitoring & observability data from AppDynamics, uses its intelligent bots to perform analysis, interact with other IT operation tools to gather incident intelligence, invoke the appropriate remediation measures and close incidents. With the Botprise and AppDynamics integration in place IT operations today, have an extended capabilities with intelligent agents performing tasks at scale and at pace.
Advizex
Reseller Partner
Rolta|Advizex is a leading information technology provider of infrastructure and enterprise application solutions. Advizex combines the technical expertise of our consultants with the technologies from our strategic business partners to solve information technology issues impacting our clients’ businesses. The Advizex mission is “to be a Trusted Advisor for our customers by providing a tailored portfolio of IT solutions to help them achieve their business goals.”
Splunk
Technology Partner
The Splunk integration allows Botprise to relate alerts from Splunk with incidents that Botprise intelligent agents are working on, and cross reference insights from Splunk alongside the problems detected by other tools in your monitoring stack thereby enabling Botprise to take intelligent actions towards resolution. Splunk’s extensive capabilities in the monitoring, search and analytics space together with Botprise’s AI/ML and automation capabilities brings unparalleled performance to your IT operations.
Slack
Technology Partner
The Slack - Botprise integration shortens incident resolution time, creates transparency and provides an avenue for communication between members of your team and the Botprise platform. Slack integration enables your Botprise deployment in the following ways - bots to work in semi-autonomous mode where-in actions or inputs from users are required for execution of a task, inform users as bot executions happen in real-time and to enable conversational AI.
New Relic
Technology Partner
New Relic’s Full-Stack Observability curated experiences allow users to visualize, analyze, and troubleshoot the entire software stack, which includes infra, distributed services, applications etc. in one unified platform. A combination of New Relic and Botprise would be very compelling as Botprise can act against those detected anomalies, correlating incidents into quick actions to resolve the issues. By having Botprise in play a well-crafted process can be modeled with Botprise’s workflow automation based on the metrics, events, logs and all traces across the entire stack delivered by New Relic one.
Sumo Logic
Technology Partner
Sumo Logic platform delivers data driven decisions and reduces the time to investigate security and operational issues. Sumo Logic helps to monitor and visualise network infrastructure statistics, real-time analytics helps to resolve potential issues. With Botprise in play by leveraging the analytical output from Sumo Logic fixing any potential issues or action expected by IT Ops and Sec Ops can be fully managed and executed by Botprise workflow automation. With the combination of Sumo Logic and Botprise we will be able to define a new IT operation capability which enables a faster resolution leveraging the data driven decisions from Sumo Logic to manage the IT operations.
PagerDuty
Technology Partner
PagerDuty delivers real-time visibility to all critical apps and services in one place. With Botprise in play, events from PagerDuty are ingested, processes can be modeled with Botprise’s workflow automation and actions of support functions running the IT operations can be automated, making PagerDuty and Botprise a very compelling combination. With the combination of PagerDuty and Botprise we will be able to define a new IT operation capability which enables a faster resolution leveraging the proactive & preventative approach from PagerDuty to manage the IT operations.
