What types of information does Botprise collect?
Whether you are communicating with Botprise or using a Botprise service, Botprise may collect two types of information: personal information and non-personal information. “Personal information” refers to information that is particular to you, such as your name, address, phone number, fax number and email address. “Non-personal information” refers to information that does not by itself identify a specific individual. This information includes websites visited, network traffic data, services and features used, or call record details.
How do we collect information from you?
Botprise may collect information from you through communications such as the web, phone, email, or mail delivery, or through the services provided to you as the customer.
You may visit our site without divulging any personal information; however, there are areas of this site that might require personal information in order to contact Botprise directly, specifically, when registering emails, obtaining remote access, and contacting online technical support.
Information may be collected in the following ways:
- Browsing our site
- IP addresses may be collected for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site.
- Information may be collected regarding the referring URL, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.
- Emails may be sent by the customer to Botprise on this website. Botprise may retain the information in any email that you send to us, such as your name, email, address, or telephone number.
- Broadband Internet Service
- Botprise may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the customer’s, or Botprise’s, overall service levels.
- During your communications with Botprise for service support, we may also access information about your customer premise equipment, such as computers and wireless modem devices or other device settings, to provide customized technical support or to install specific applications or services for your use.
- Botprise reserves the right to access broadband traffic from individual accounts for the purposes of general maintenance and management of the network, as well as upon request by law enforcement officials.
How is your personal information used?
Botprise uses your information in connection with delivering its products and services to you. Botprise may also use the information supplied in order to personalize portions of your service. Some of these personalized services are made available directly by Botprise, while others may be offered by its content partners. In addition, Botprise analyzes and evaluates customer preferences, comments, and criticisms of its offerings in order to make improvements to the present and future versions of the individual service.
Botprise may use personal information it collects to provide you with information or samples that you have requested. In addition, we may use the non-personal information we collect to provide you with a better service experience in the future. Botprise does not rent, sell, or trade your private information to any non-affiliated third parties.
With whom do we share your information?
Unless you request otherwise, we may share certain personal or non-personal information with our affiliated companies with whom we have established business relationships.
Botprise will never willfully disclose individually identifiable information about its customers to a third party without first receiving that customer’s permission unless Botprise believes in good faith that the law requires it, or to protect the rights or property of Botprise.
How does Botprise protect your personal information?
Botprise takes reasonable precautions to protect your personal information against unauthorized access by requiring employees to use secured access authentication and passwords to obtain customer information and by storing electronic file information on a secure server, which is accessible only by authorized personnel.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, and we will not be held liable should a third party illegally obtain your personal information via Internet transmission. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Botprise takes special care to protect the safety and privacy of young people using its services. Botprise does not knowingly collect information about children. Botprise believes that children should get their parents’ consent before giving out any personal information. Botprise encourages parents and legal guardians to participate in their child’s experience using Botprise’s services. Children should always ask a parent for permission before sending personal information to Botprise.
Your California Privacy Rights
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.” Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA (including their rights to access and delete their data) by contacting us at email@example.com. We will verify your request using the information associated with your account, including email address, if available. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
Botprise does not put or sell (as such term is defined in the CCPA) your data on the open market. However, under the CCPA, “sale” is very broadly defined and some sharing of personal information necessary to provide our clients with accurate business contact information may be considered a “sale,” even if no money is exchanged. We want to make sure that California consumers have choices under this new definition of “sale.”
In the 12 months before the date of this Policy, a “sale” of the following categories of personal information under CCPA may have occurred:
- Identifiers (such as name, business mailing address, email address, cell or phone number(s) and other business contact information); and
- Professional related information (specifically current and/or prior places of employment).
This information is shared with Botprise clients so that they can use the most accurate and up-to-date contact information for their business-to-business communications and is provided subject to license agreements that limit the information’s use to those purposes.
We do not sell the personal information of minors under 16 years of age without affirmative authorization.
To opt out of the sale of your personal information, please complete our CCPA Opt Out/Do Not Sell My Personal Information Form Do not sell my personal data or contact us at firstname.lastname@example.org. We may ask for your permission to resume sale of your personal information at a later date, but we will wait at least 12 months before doing so.
How does the customer provide consent?