With the workplace becomes increasingly digital and cloud solutions replacing on-premises solutions, the physical asset footprint of enterprises are fast diminishing. This translates to a corresponding increase in the number of digital users, with a large number of these who are now having to work more digitally than they have every before.
This new order brings in a new challenge to IT service desk organization – increasing number of issues that are repetitive in nature and consume a lot of their time and the added demands of dealing with these issues in a timely manner that is acceptable to the business. Service desk call outs can be service requests with varying SLA demands or request to fix common issues that prevent users from performing their work. Service desk or the helpdesk in today’s IT organization is the first touch point for a digitally challenged user which makes its performance highly impactful as far as user experience and re-enablement are concerned. This therefore makes the service desk a very good candidate for automation and infusing intelligence.
Botprise’s solution can work across areas such as service request fulfillment, intelligent routing of issues, fault fixes, user engagement/feedback, etc. With its capability to integrate with today’s well knows ITSM tools, communication channels, self-service portals and its ability to retrofit into custom tools, the Botprise service desk bot solution is able to keep the user informed from start to stop of the lifecycle of the request, keep working day-in-and-out, resolve issues at pace and handle volumes effortlessly. The solution offers off-the-shelf bots that are capable of resolving the most common service desk requests one faces today and these can be effortlessly processed fit/modified to make it best suited for your environment.
So be it password reset, enable or disable users, solving VPN issues, clearing up disk space, or anything else, Botprise has the solution for you.
Botprise ResetPassword Bot – https://youtu.be/0czrTi6_MCI
Botprise HighDiskUsage Bot – https://youtu.be/2heZTlV2vp0
Botprise VPN Support Bot – https://youtu.be/BHRWxEJXO4k
Botprise CreateUser Bot – https://youtu.be/vJurDMqiBv0
Botpris DeleteUser Bot – https://youtu.be/4l07F7BszDk